COMPANY
Indiefit.com was created by a small team of young people who were inspired to make a difference in the fashion industry.
An Unbiased Platform for Independent Designers
Instead of inviting big fashion labels to sell their new designs on our website, indiefit.com is devoted to creating an unbiased platform for small labels and yet-to-be-famous designers who are seeking bigger audiences for their designs.
Directly Linking Designers to Customers
We exert to overthrow the traditional business mode in fashion industry by cutting down unnecessary middlemen between customers and designers. By doing so we are able to get the latest designs to our valued customers with the fastest speed and to a widest reach.
A Socially Responsible Market Player
Indiefit.com supports fashion designers and labels that are highly engaged in using recyclable materials through out their production. The founder’s early years experience in fashion industry makes the indiefit.com team particularly aware of the worker welfare and the website only cooperates with labels that pay their employees sufficiently. Indiefit.com donates part of the revenue to charities that are set up to tackle extreme poverty issues around the world.
Company location and Logistics Center
Indiefit.com is a registered business entity based in Hong Kong and we have our logistics center located in Singapore. While most of the Internet-based fashion retailers put their logistics center in North America, we preferred Singapore for its world-class delivery capability and capacity. Moreover, most of our factories are located in Asia and the choice of Singapore helps to cut cost on delivery for our customers.
Indiefit.com is led by innovative brains with deep passion for life and the people. Our ideas have attracted angel investments from some prestigious US companies such as the online retailer Wish.com*. We believe that the ongoing efforts we are making to deliver our value will make a difference for a better world.
(*Indiefit.com and Wish are independent business entities and Wish maintains exclusive use of its trademark.)
DESIGN RIGHT
Designer Intellectual Property
The intellectual property of every individual design on our website is owned exclusively by its designer. If any infringements of design right or plagiarism are found on our website please feel free to report to us.
Royalties
We work closely with our talented designers who list their designs on our website. Royalties for designers are paid accordingly and optionally with premium on exclusive authorization. We warmly welcome more to join us.

Contact us via: [email protected]
TERMS OF CONDITIONS
Welcome to the website of indiefit.com. The services we provide to you are subject to the notices, terms, and conditions set forth in this agreement (the "Agreement"). In addition, when you use any indiefit.com service (e.g., Customer Reviews), you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such services, and they are incorporated into this Agreement by this reference. indiefit.com reserves the right to change this site and these terms and conditions at any time.
Accessing, browsing, or otherwise using the site indicates your agreement to all the terms and conditions in this agreement. Please read this agreement carefully before proceeding.
Use of Site:
You represent and warrant that you are at least 18 years old or visiting the Site under the supervision of a parent or guardian. Subject to the terms and conditions of this Agreement, indiefit.com hereby grants you a limited, revocable, non-transferable and non-exclusive license to access and use the Site by displaying it on your internet browser only for the purpose of shopping for personal items sold on the Site and not for any commercial use or use on behalf of any third party, except as explicitly permitted by indiefit.com in advance. Any breach of this Agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you.
Except as permitted in the paragraph above, you may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile or otherwise exploit this Site or any portion of it unless expressly permitted by indiefit.com in writing. You may not make any commercial use of any of the information provided on the Site or make any use of the Site for the benefit of another business unless explicitly permitted by indiefit.com in advance. indiefit.com reserves the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if indiefit.com believes that customer conduct violates applicable law or is harmful to indiefit.com's interests.
You shall not upload to, distribute, or otherwise publish through this Site any Content, information, or other material that (a) violates or infringes the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person; (b) is libelous, threatening, defamatory, obscene, indecent, pornographic, or could give rise to any civil or criminal liability under U.S. or international law; or (c) includes any bugs, viruses, worms, trap doors, Trojan horses or other harmful code or properties. indiefit.com may assign you a password and account identification to enable you to access and use certain portions of this Site. Each time you use a password or identification, you will be deemed to be authorized to access and use the Site in a manner consistent with the terms and conditions of this Agreement, and indiefit.com has no obligation to investigate the authorization or source of any such access or use of the Site.
You will be solely responsible for all access to and use of this site by anyone using the password and identification originally assigned to you whether or not such access to and use of this site is actually authorized by you, including without limitation, all communications and transmissions and all obligations (including, without limitation, financial obligations) incurred through such access or use. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify indiefit.com of any unauthorized use of your password or identification or any other breach or threatened breach of this Site's security. After registering, you will receive our newsletters with information about sales, coupons, and special promotions. You can unsubscribe by using the link from any email newsletter or your personal subscribe setting after logged in.
Notice:indiefit.com can ship from different warehouses. For orders with more than item, we may split your order into several packages according to stock levels at our own discretion.Thank you for your understanding.
Reviews and Comments
Except as otherwise provided elsewhere in this Agreement or on the site, anything that you submit or post to the site and/or provide indiefit.com, including, without limitation, ideas, know-how, techniques, questions, reviews, comments, and suggestions (collectively, "Submissions") is and will be treated as non-confidential and nonproprietary, and by submitting or posting, you agree to irrevocably license the entry and all IP rights related thereto (excluding the moral rights such as authorship right) to indiefit.com without charge and indiefit.com shall have the royalty-free, worldwide, perpetual, irrevocable, and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, create derivative works from such Submissions by any means and in any form, and to translate, modify, reverse-engineer, disassemble, or decompile such Submissions. All Submissions shall automatically become the sole and exclusive property of indiefit.com and shall not be returned to you and you agree not to raise any dispute in connection with any use of the entry by indiefit.com in the future.
You warrant that your Submissions, in whole or in part, are clear and free of any IP right infringement, disputes or third party claims. indiefit.com assumes no liability for any misuse of copyright or any other rights of third parties by you. You undertake to defense for and indemnify the Sponsor against any losses caused due to the use of the entries for any purposes.
In addition to the rights applicable to any Submission, when you post comments or reviews to the site, you also grant indiefit.com the right to use the name that you submit with any review, comment, or other Content, if any, in connection with such review, comment, or other content. You represent and warrant that you own or otherwise control all of the rights to the reviews, comments, and other Content that you post on this site and that use of your reviews, comments, or other Content by indiefit.com will not infringe upon or violate the rights of any third party. You shall not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead indiefit.com or third parties as to the origin of any Submissions or Content. indiefit.com may, but shall not be obligated to remove or edit any Submissions (including comments or reviews) for any reason.
Copyright
All text, graphics, photographs or other images, button icons, audio clips, logos, slogans, trade names or word software and other contents on the website of indiefit.com (collectively, "Content"), belongs exclusively to indiefit.com or its appropriate content suppliers. You may not use, reproduce, copy, modify, transmit, display, publish, sell, license, publicly perform, distribute or commercially exploit any of the Content or otherwise dispose of any of the Content in a way not permitted by indiefit.com, without indiefit.com's express prior written consent. The use of data mining, robots, or similar data gathering and extraction tools on indiefit.com as well as the use of indiefit.com trademarks or service marks in meta-tags is strictly prohibited. You may view and use the Content only for your personal information and for shopping and ordering on the site and for no other purpose. The collection, arrangement, and assembly of all content on this site (the "Compilation") belong exclusively to indiefit.com. You may not use indiefit.com's Content or Compilation in any manner that disparages or discredits indiefit.com or in any way that is likely to cause confusion or violation of any applicable laws or regulations. All software used on this Site (the "Software") is the property of indiefit.com and/or its Software suppliers. The Content, the Compilation and the Software are all protected under state, national and international copyright laws. All rights not expressly granted are reserved by indiefit.com. Violators will be prosecuted to the full extent of the law.
Intellectual Property Infringement Policy
It is the policy of indiefit.com to take appropriate action where necessary to uphold and recognize all relevant State, Federal and International laws in connection with material that is claimed to be infringing any trademark, copyright, patent and all or any other Intellectual Property laws. If you are an intellectual property rights owner and you believe that indiefit.com sells, offers for sale, or makes available goods and/or services that infringe your intellectual property rights, then send the following information in its entirety to [email protected] Information required
1. An electronic or physical signature of the person authorized to act on behalf of the owner of an exclusive that is allegedly infringed;
2. A description of the allegedly infringing work or material;
3. A description of where the allegedly infringing material is located on the site (product(s) URL);
4. Information reasonably sufficient to allow us to contact you, such as your address, telephone number and e-mail address;
5. A statement by you that you have a good faith belief that the disputed use of the material is not authorized by the copyright or other proprietary right owner, its agent, or the law;
6. Identification of the intellectual property rights that you claim are infringed by the Website(e.g. "XYZ copyright", "ABC trademark, Reg. No. 123456, registered 1/1/04",etc);
7. A statement by you that the above information and notification is accurate, and under penalty of perjury, that you are the copyright owner or authorized to act on behalf of the owner whose exclusive right is allegedly infringed.
Termination and Effect of Termination
In addition to any other legal or equitable remedies, indiefit.com may, without prior notice to you, immediately terminate the Agreement or revoke any or all of your rights granted under this Agreement. Upon any termination of this Agreement, you shall immediately cease all access to and use of the site and indiefit.com shall, in addition to any other legal or equitable remedies, immediately revoke all password(s), and account identification issued to you and deny your access to and use of this Site in whole or in part. Any termination of this Agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination.
Disclaimer and Limitation of Liability
Except as otherwise provided in the standard terms of sale that govern the same of each product on this site, this site, the products offered for sale on it and the transactions conducted through it are provided by indiefit.com on an "as is" basis. indiefit.com makes no presentations or warranties of any kind, express or implied, as to the operation of the site or the information, content, materials, or products included on this site except as provided here to the full extent permissible by applicable law, indiefit.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose, noninfringement, title, quiet enjoyment, data accuracy, and system integration. This site may include inaccuracies, mistakes or typographical errors. indiefit.com does not warrant that the content will be uniterrupted or error free. To the maximum extent permitted by law, indiefit.com will not be liable for any damages of any kind arising from the use of this site, including, but not limited to,indirect incidental, punitive, exemplary, special, or consequential damages. To the maximum extent permitted by applicable law, indiefit.com's total liability to you for any damages (regardless of the foundation for the action) shall not exceed in the aggregate the amount of fees actually paid by you to indiefit.com during the month immediately preceding the act allegedly giving rise to indiefit.com's liability.
Order Acceptance
Please note that there may be certain orders that we are unable to accept and must cancel. indiefit.com reserves the right, at sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order.
Both parties agree that, following order dispatch, transportation is the sole responsibility of the third-party logistics company. During this stage, full ownership of the product(s) belongs to the buyer; all associated liability and risks during transportation shall be borne by the buyer.
Typographical Errors
While indiefit.com strives to provide accurate product and pricing information, pricing or typographical errors may occur. indiefit.com cannot confirm the price of an item until after you order. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, indiefit.com shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mis-priced, indiefit.com may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation.
Pricing in Different Currencies
Pricing of products sold by indiefit.com is based upon figures calculated in U.S. Dollars (US$). Prices displayed in other currencies are converted from U.S. Dollars according to the most up to date conversion rates. Due to fluctuating currency values, prices displayed in non-U.S. denominations of currency on the Site, other than on the individual product page, may not be the most current. Areas of the Site where non-U.S. denominations of currency might be inaccurate include, but are not limited to, promotional banners, promotional pages, and information on product category pages. The price displayed on an individual product page, regardless of currency denomination, is the current price you are liable to pay to indiefit.com, excluding shipping.
Arbitration
Where the parties fail to settle dispute within 30 days after such dispute occurs, they agree to submit such dispute to Hong Kong International Arbitration Center (the "HKIAC") for arbitration which shall be conducted in accordance with the Commission's arbitration rules in effect at the time of applying for arbitration. The arbitral awards are final and binding upon both parties.
Links
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that indiefit.com is not responsible for the operation of or content located on or through any such site.
Remedies
You agree that indiefit.com's remedy at law for any actual or threatened breach of this Agreement would be inadequate and that indiefit.com shall be entitled to specific performance or injunctive relief, or both, in addition to any damages that indiefit.com may be legally entitled to recover, together with reasonable expenses of any form of dispute resolution, including, without limitation, attorneys' fees.
No right or remedy of indiefit.com shall be exclusive of any other, whether at law or in equity, including, without limitation, damages injunctive relief, attorneys' fees and expenses.
No instance of waiver by indiefit.com of its rights or remedies under these terms and conditions shall imply any obligation to grant any similar, future or other waiver.
PRIVACY POLICY
indiefit.com respects your privacy! However, we do collect customer information in an effort to improve your shopping experience. We recognize we must maintain and use customer information responsibly.
What personally identifiable information is collected and how is it used?
We ask users to register on indiefit.com in order to make a purchase, receive indiefit.com's monthly mailings or access the site's message board. The following information is required for registration: E-mail address, and password.
When you make a purchase, we require that you also provide your shipping and billing address, phone number and credit card information (if paying by credit card). This information is stored in a secured database, only accessible to employees with access rights to this information. indiefit.com makes every effort to protect your online order information using Secure Sockets Layer (SSL) technology. (Details are provided in the next section.)
Additionally, indiefit.com logs your Internet Protocol Address (IP). An IP address is a number that is automatically assigned to your PC every time you browse the Internet. Information from IP addresses is used for system administration, to examine overall traffic trends, troubleshooting, etc. This information is used only in the aggregate form. IP addresses are not linked to any personally identifiable information, meaning the user session is tracked but the user is anonymous.
Some information is received and stored automatically whenever you interact with us. "Cookies" are one example of this type of information. In internet terms, a "cookie" is a text file that websites send to visiting computers/devices to identify the visiting computer/device. We also may use third-party website analytics tools. These tools collect information about visitor traffic on our website and mobile applications.
How secure is transaction information?
Your information is secure with indiefit.com! Protecting your order information is a priority. indiefit.com makes every effort to protect your online order information using Secure Sockets Layer (SSL) technology.
SSL encrypts your order information to avoid the decoding of that information by anyone other than indiefit.com. To check the security of your connection, look at the lower left-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. You can also double check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https".
Some versions of firewalls don't permit communication through secure servers. In that case, you will be unable to connect to the server (and you won't have to worry about placing an order through an unsecured connection). If you cannot access a secure server for any reason, please feel free to use our offline order form available upon check out.
Does indiefit share customer information?
Your privacy is always respected when you shop with indiefit or use the indiefit mobile application. From time to time we might establish business relationships with other persons or entities whom we believe trustworthy and whom we have asked to confirm that their privacy policies are consistent with ours. Your customer information is sometimes shared with such carefully selected partners in order to enhance your shopping experience. We also sometimes allow third-party companies to collect certain anonymous information (e.g. mouse clicks, mouse movements, scroll behavior and/or keystroke activity) during your visits in order to further enhance your shopping experience.
CONTACT US
Have a question? We're here to help! Before you contact us, many customers find their questions already answered on our Frequently Asked Questions page. Still have a question? No problem!
EMAIL:
[email protected]
Address:
Flat/RM 801 Yip Fung Building 2-10 D'Aguilar Street, Central, Hong Kong
Phone:
(1)415-689-9678
ONLINE HELP
FAQ

SHOPPING

WHAT HAPPENS WHEN I PLACE AN ORDER ONLINE?
If you provided a valid e-mail address during the purchase process, you will receive an e-mail message shortly after you make a purchase confirming your online order, shipment method, and the total amount to be charged to your credit card. Please note that we authorize the amount of the order when you place the order to validate your credit card, your credit card is charged within 3 days of placing the order. In the event that the product availability changes after the credit card has been charged, you will receive a refund in full for the unavailable product.
DO YOU HAVE A CATALOG?
Indiefit does not offer a catalog. All of our styles can be viewed and ordered on our website.
WHAT TYPE OF FABRIC OR MATERIAL IS USED?
If you need further clarification on dress fabrics that are not listed in the product description, please contact us.
IS MY INFORMATION SECURE USING THIS SITE?
Yes, we use the latest technology to ensure your information is secure. To get more information, please read our privacy policy.
DO YOUR PRODUCTS RUN TRUE TO SIZE?
Each dress is made differently so it is best to check the size chart on the dress page that you are looking at for accurate sizing information.
HOW DO I TELL IF A DRESS IS AVAILABLE?
Unfortunately availability changes by the minute and we are unable to know availability on your dress until you place an order. Once your order is placed, we will either pull your dress from our inventory or a indiefit employee will call the designer directly to order your dress. We will contact you ASAP to let you know when we can have this dress for you.
WHERE CAN I FIND THE SIZE ?
The size chart is located on the page of the item you are looking at right above the size drop down menu. Click on the buttons labeled "size guide" and the desired chart will pop up.

SHIPPING

DO YOU SHIP OUTSIDE THE US?
We can take orders for almost anywhere in the world! Please purchase all items through our website, and be sure to list your correct billing address (incorrect billing addresses may result in cancelled orders). If your country is not listed on our checkout, please contact us for assistance.
WHAT ARE YOUR SHIPPING OPTIONS?
Please click here to view shipping options.(Shipping Info )
CAN MY ORDER BE SHIPPED TO A DIFFERENT COUNTRY THAN THE BILLING ADDRESS?
This is determined based on the countries involved. For further information and assistance in regards to this please contact us for assistance.
HOW LONG WILL IT TAKE TO GET MY ORDER?
Most of the time, the dress you select will ship within 2-4 business day (in stock / not including weekends) and will arrive according to your shipping selection. However, there are some exceptions. Please read the Shipping Info to learn more.
WHAT IF MY BILLING AND SHIPPING ADDRESSES ARE DIFFERENT?
If you have entered a billing address that does not match your credit card or a different billing and shipping address your order will go through our fraud prevention department and this will cause a delay with your order being processed.

RETURNS

indiefit happily accepts returns/exchanges for store credit or refunds. For all questions regarding returns or exchanges, please visit our returns pagePlease be sure to read this page carefully before placing an order with indiefit.

PAYMENT METHODS

WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept Visa, MasterCard, Discover and PayPal. Also we accept Bank Transfer and Western Union.
SHIPPING INFO
At indiefit, we value each and every single customer. As customer satisfaction is always our top priority, we offer various shipping options to suit every customer. Our options range from postal shipping (standard and medium speed) to expedited shipping (fast delivery).

Flat Rate Shipping ( Postal: slow delivery )

  1. Region
  2. Shipping Time
    (Business Days Estimation)
  • United States, Canada
  • 3 - 7
  • United Kingdom, France, Spain, Germany, Netherlands, Ukraine, Japan, Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland
  • 10 - 20
  • Brazil, Russia, Italy, Argentina, Chile, Mexico
  • 15 - 35
  • All Other Countries
  • 10 - 25

Standard Shipping( Postal: medium delivery)

  1. Region
  2. Shipping Time
    (Business Days Estimation)
  • Russia, Brazil
  • 10 - 25
  • Latin America (excluding Brazil)
  • 7 - 15
  • All Other Countries
  • 5 - 8

Expedited Shipping(DHL/UPS/IB)

  1. Region
  2. Shipping Time
    (Business Days Estimation)
  • Worldwide (excluding Russia and Brazil)
  • 3 - 7
You can choose your preferred shipping method on the Order Information page during the checkout process.
Important Notes
• Postal deliveries: If you haven't received your package based on the above estimates, please feel free to contact us here.
We will provide a delivery deadline and then offer a solution.
• Due to longer customs clearance times, Standard Shipping times have been extended to 15-30 days for Brazil and 10-15 days for all other destinations in Latin America.
• Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.
• It can take a few days following order shipment before the tracking number becomes active on the courier's system. If the information has not appeared on the courier's website, please try again later.
• indiefit ships all packages from our warehouse and distribution center.
• indiefit may have to verify payment and order details before processing your order.
We kindly advise our customers to reply us as soon as possible to ensure a fast and smooth process.
Total Delivery Time = Processing Time + Shipping Time
WHAT IS ITEM PROCESSING TIME?
After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time approximately 4 business days; however, it can also be affected by the item's stock status. If your order includes popular items experiencing stock availability issues, the order can take up to 5-10 business days to process.
ANY QUESTION? WE ARE HERE TO HELP!
Please contact us Here
Return Policy
You ask, we listen! Thanks for the feedback you sent to us and we now accept returns for refund! It's important to us that you love your purchase and we are more than happy to exceed your expectations. WE OFFER RETURNS FOR REFUND ON MOST ITEMS*.
PLEASE NOTE
You must request a return authorization number from us within 30 days after receiving your order. It can take 5-10 business days to process your refund once we receive your return.
If the exchange items are needed urgently due to an upcoming event, be sure to let us know and we will provide you with alternative options!
Returnable conditions: Keep items in a good condition, unwashed and undamaged. All final sale items cannot be returned or exchanged. Any return or exchange will be only valid when it is accepted by our customer service center. Any item is returned without prior authorization will not be accepted and no credit of any kind will be issued.
RUFUNDS
We offer refunds on all products unless the product is marked Final Sale or Special Order. All returns for refunds are subject to a 10% stocking fee. Restocking fees are deducted from your final refund amount. Please keep in mind you are responsible for the return shipping cost. In the event your package is damaged during shipping, let us know right away so we can file a claim with the carrier. We will either ship you a replacement or issue a refund after the claim is granted.

Return Policy (custom made dresses)

Once your package has arrived, we encourage you to open and check to make sure that the dress that we made meets your requirement. Try your dress on as soon as possible without removing the tags, altering, or washing the dress.

1) All our dresses are tailored by experienced professionals and hand-made accordingly. Each dress goes through quality-inspection four times before being shipped out to minimize such problems from arising. Because each dress is hand-made, there will be at most a 5% difference between the product picture and the product you receive.

2) indiefit accepts a partial or complete refund for the item that has problem due to our carelessness. That means we cannot warrant a refund if the problem of the item is not caused by indiefit.

Specific Policies for Our Items

Color

The settings of your computer screen may alter the color of the pictures shown on indiefit. Slight color mismatches between the color of your dress and the color shown on screen may not mean that the dress is defective or mis-shipped. And the pictures in the page are only for reference, the color can not be 100% the same, we can only assure 90% similarity with the models. However, if you are confident that you have received the item in a wrong color, please provide the photos as a proof and contact us to ask for a full refund or dress exchange.

Size

As all of our dresses are hand-sewn and customized, the finished gown may vary by approximately one inch in either direction of the specified measurements. To ensure that your dress will fit you perfectly, our tailors have reserved additional fabric in the seams to allow minor modifications.

1) Size Deviation

If your dress size differs from the specifications of your order by more than one inch, we encourage you to find a local tailor to make adjustments, and we will gladly reimburse you for up to 100% of the product price in tailoring costs. If you choose this option, please remember to request a receipt from your tailor. Copy of the receipt must be provided when requesting reimbursement.

2) Dress is the size you ordered but does not fit

Please understand that dresses that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged. You can go to a local tailor or a professional seamstress to have the dress re-sized at your own cost: Please note that if your order specifications differ too greatly from the final sizing request, re-sizing may not be possible.

Return not accepted if:

  1. Washed or worn items, or items that have been damaged by your usage.
  2. Items lacking original labels, price tags and packaging.
  3. Items lacking accessories that were sold together with the original product.
  4. Gift with purchase that do not have quality issues.
  5. Merchandise that exceeded the returns timeframe.
  6. No returns and no exchanges for personalized items.
  7. No returns and no exchanges for perishables, earrings (including jewelry sets containing earrings), and personal care items (including bra, etc) due to hygienic reasons.

Time Frame

Products with quality-related issues may be returned for a refund by contacting us within 7 days after receiving your order.

Please understand us, all of our dresses are high quality handmade, and have no dresses in store. So if you return the dress, it would be useless, and can never be sold again.

Order Cancellation

We understand that it is a very important undertaking to order a dress for your special occasion, and our cancellation policy was formulated with this in mind. However, it is important to note that our dresses are made to order. Once the tailoring process has begun, the materials cannot be reused. Please be informed that after placing your order, there is still time to change your mind. For details, please refer to our cancellation policy below.

Actions : Cancellation

within 12 hrs within 24 hrs within 48 hrs
Customized Dresses (Amount Refunded)
Full Refund Product Price Shipping Cost Product Price Shipping Cost
70% 100% 50% 100%
Standard Dresses (Amount Refunded)
Full Refund Product Price Shipping Cost Product Price Shipping Cost
80% 100% 60% 100%

Products

Time Frames

Amount Refunded

Product Price

Shipping Cost

Customized Dresses

within 12 hours of order confirmation

Full Refund

within 24 hours of order confirmation

70%

100%

within 48 hours of order confirmation

50%

100%

Standard Dresses

within 12 hours of order confirmation

Full Refund

within 24 hours of order confirmation

80%

100%

within 48 hours of order confirmation

60%

100%


Note:
After 2 days of payment confirmed, your order can NOT be cancelled any more.
Cancellations and modifications are not applicable for RUSH ORDERS after 24 hours of payment confirmation.

PAYMENT
1.Credit Card
Buyers can pay securely by credit card (including Visa and Mastercard) via PayPal.
2.PayPal
PayPal is the most popular online payment method in the world.
3.Wire Transfer
For orders which exceed $1,500, please contact us  on Online Chat.
Note: Please tell us after you pay the wire transfer with your order number, the amount paid, the transaction number and the exact date you made the wire transfer. Once it clears your order will then be processed.
4. Western Union
Please contact us at Online Chat Or email to [email protected] for details.
Note: Please tell us the following information after you have paid using Western Union.
(1) The 10 digit control number.
(2) Sender's name.
(3) The exact amount you send.
(4) Sender's address.
(5) Your shipping address